Exceptional Hospitality Starts with You
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
At Hilton, we believe that global travel has the power to make a positive impact on the world. If you share this belief and are passionate about creating memorable experiences, you may be the person we are looking for to join us as a Hilton Team Member.
Here’s what you’ll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient Check-in and check-out: Process guest arrival and departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue and also promote Hilton Honors member
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets
- Ensure that VIP guests are treated personally and recognized as an individual.
- Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination
- Carry out any other reasonable duties and responsibilities as assigned
- Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in a guest service or front office role within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
- Proficiency in hotel property management systems (PMS) and general front office procedures.
- Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, weekends, and holidays.
- A positive attitude and a genuine passion for providing exceptional guest service.
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